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How long does it take to receive my order?
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How much does delivery cost?
If your location address is in the UK, delivery is free of charge.
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Where do you deliver?
We deliver to the whole of the UK, Scotland, including the Highlands and Islands. We are currently unable to offer international delivery.
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Who will deliver my order?
All of the items will be coming directly from our warehouse. The couriers we use are DX, APC, and DHL. Tracking is provided where possible.
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Do I need to be in for my delivery?
You will need to be at the delivery address to check and sign for your order. If you are happy for your order to be left in a safe place then we can request this with the courier, but items are left at your own risk.
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Can I choose a specific time or day for my delivery?
If for any reason you would like to delay your delivery, please contact one of the customer service team as soon as you have placed your order, who will be able to assist you. We are currently unable to request specific delivery time slots with our courie...
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Can I upgrade my delivery?
Once dispatched your order is sent on a the fastest available service and so we are unable to upgrade your delivery any further.
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Checking Your Items
As with any deliveries made by couriers go through multiple transfers at various depots. This can lead to the occasional damaged item and so we ask that when you receive your order, you inspect the packaging before signing and note any damage when signing...
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Can I send orders to a different address?
As long as your billing address matches what's registered against your payment method, you can change the shipping address to a different address. However, this can only be done when placing the order. We are unable to change the delivery address after th...
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Where is my order?
Simply sign into your Radiator World account and view your order to see the latest updates on delivery.
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