Help & Advice Centre

You can place an order with us at any time directly on our website. Add products to your basket, and once you are ready click on the 'Go to Checkout' button on the basket page and complete the steps.   You can also speak to our team by selecting our emai...
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If your order has gone through, you will receive an order confirmation email from us. If you do not receive this email but the transaction is showing on your payment account or you don't want to risk placing the order again, please contact the customer se...
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If you have an account with Radiator World you should be able to view the details of your previous orders in Account > Order History. If you didn't have an account with us when you placed your first order, then we automatically created one for you! You...
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Our website is designed for you to be able to create your own quote by adding products to your basket (you don't need to proceed through the checkout until you're ready). If you are looking for a bespoke item from one of our suppliers, or a large trade or...
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Our website is our brochure, you will be able to find everything you need on here and if not, the team are on hand to answer any question you may have.
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If you add both in stock and out of stock items to your basket on the website, we can give you the options of dispatch all together when the out of stock item arrives or split the delivery for available items dispatch. You will be kept updated of any chan...
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On each product page, you'll find various information such as a description of the item, the key features and specifications. Alongside the item, you’ll also find some recommended extras which we’ve hand-picked as being great products that complement you...
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If your location address is in the UK, delivery is free of charge.
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We deliver to the whole of the UK, Scotland, including the Highlands and Islands. We are currently unable to offer international delivery.
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All of the items will be coming directly from our warehouse. The couriers we use are DX, APC, and DHL. Tracking is provided where possible.
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You will need to be at the delivery address to check and sign for your order. If you are happy for your order to be left in a safe place then we can request this with the courier, but items are left at your own risk.
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If for any reason you would like to delay your delivery, please contact one of the customer service team as soon as you have placed your order, who will be able to assist you. We are currently unable to request specific delivery time slots with our courie...
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Once dispatched your order is sent on a the fastest available service and so we are unable to upgrade your delivery any further.
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As with any deliveries made by couriers go through multiple transfers at various depots. This can lead to the occasional damaged item and so we ask that when you receive your order, you inspect the packaging before signing and note any damage when signing...
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As long as your billing address matches what's registered against your payment method, you can change the shipping address to a different address. However, this can only be done when placing the order. We are unable to change the delivery address after th...
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Simply sign into your Radiator World account and view your order to see the latest updates on delivery.
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If your item is faulty or damaged all we ask is that you send us a photo of the problem for our records (to enquiries@radiatorworld.co.uk). We will then collect the item free of charge (or ask you to dispose of it depending on the item you purchased) and ...
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Our team will always try to amend orders where possible. We are however, unable to swap/exchange items of different prices and amend orders that have already been dispatched. Please contact us to discuss your amendments further.
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If your order is yet to be dispatched it can be easily cancelled and refunded. If your order has already been dispatched then you need to contact with the customer service team.
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If your order has gone through, you will receive an order confirmation email from us. If you do not receive this email but the transaction is showing on your payment account or you don't want to risk placing the order again, please contact the customer se...
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It is high importance to us that you are more than happy with your purchase and the service that you receive from Radiator World. Therefore, to give you added peace of mind when making your purchase, in addition to our 100% Money Back Guarantee and outsta...
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To return your order, you can contact our customer service team in one of the following ways: Calling us on 01405800180 Replying to your order or dispatch email Sending an email to enquiries@radiatorworld.co.uk Messaging us on live chat
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Once you have arranged a return with us, it can take up to 7 working days for your item(s) to be returned back to our warehouse and processed by the returns team. Once the return has been processed, the accounts department will be notified and your refund...
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We are currently unable to exchange items. You can of course return your unwanted item (provided that it is returned in the original packaging and has not been fitted or used in any way) for a full refund. A new order would then need to be placed for the ...
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We will process your refund in 2 working days on our system, this will notify Klarna against your order. Klarna states that once notified, they will process your refund in 5-7 working days. The refund process is slightly different depending on your Klarna...
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Once notified by the warehouse team, you will receive an email to let you know that the request has been passed to the account department and your refund will be processed within 10 working day. The team will let you know once this has been done, processi...
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Our website is our brochure, you will be able to find everything you need on here and if not, the team are on hand to answer any question you may have.
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If you're not sure which radiator(s) is best for your home, use our BTU Calculator to work out the heat requirement for your room, we'll even suggest some suitable options for you!
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Pipe centres are defined as the distance between the middles of the two pipes used to connect to the radiator. For different directions of the radiator ports the connected valves will have an effect on the overall distance. Check the 3 possibilities below...
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Valves come in straight, angled and corner types, the type of valve you require will depend upon the radiator you have decided upon and where your pipes are coming from Ports on the outside, side entry: For pipes coming from the floor: angled valves...
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The heat output of the radiator is the most important purchasing consideration, but it's also the most complicated because the output value of the radiator is largely controlled by your home's heating systems. You can find details about your boiler by goi...
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Yes, but you don't need to contact the boiler manufacturer or the gas engineer to know which delta to purchase your radiator by, because we've broken it down into 3 easy groups: Delta T (Δ) 70: Gas boilers installed before 2005 / Oil boilers installed ...
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If you add both in stock and out of stock items to your basket on the website, we can give you the options of dispatch all together when the out of stock item arrives or split the delivery for available items dispatch. You will be kept updated of any chan...
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All stock status' are displayed on the product page (just under the price) along with the delivery time frame, this will look something like "In Stock" or "Only 3 left in stock" or "Out of stock" depending on the stock levels on that particular product. ...
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Our website is designed for you to be able to create your own quote by adding products to your basket (you don't need to proceed through the checkout until you're ready). If you are looking for a bespoke item from one of our suppliers, or a large trade or...
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We accept all the usual payment types including Debit Card, Visa, Maestro, Mastercard, American Express, Apple Pay, Google Pay, PayPal, Paypal Credit and Klarna. Our checkout is completely secure.
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Yes, we do! Simply create an account with us and then drop us an email or speak to us on live chat to send us a picture of your blue light card and the email address you created the account with. The team will then add you to our list of wonderful key wor...
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We are constantly reviewing our prices to make them as competitive as possible, while also offering NHS and Trade discounts. For these reasons we don't offer price matching.
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All orders placed for delivery within the United Kingdom VAT area are inclusive of VAT, as shown at the checkout. If you require an invoice for your order, please email us on sales@radiatorworld.co.uk and the customer service team will help you.Orders to ...
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